Privacy Policy

1. Who we are

TrySpeak.ai is operated by QLian I.O.T US LLC. This Privacy Policy describes how we collect, use, protect, and share personal data when you use TrySpeak AI to learn any language online — including our AI conversation practice, real-time pronunciation feedback, beginner-friendly lessons, and structured learning paths in 30+ languages.

2. Data we collect

• Account & profile — email, name (optional), chosen interface language, password (hashed), and account preferences.
• Learning activity — lesson transcripts, vocabulary lists, pronunciation recordings, AI conversation dialogue history, progress tracking, certificates, and study time.
• Usage data — IP address (hashed or truncated for analytics), browser type, device info, pages visited, features used, timestamps.
• Voice data — audio recordings of your speech when using pronunciation practice features. These are temporarily processed for real-time pronunciation feedback, then stored in your learning history until you delete them.
• Subscription & payment — transaction details, payment method (via processors like Stripe), billing address; we do not store full card numbers.
• Cookies & local storage — see Cookies section below.

3. How we use data

• Provide AI conversation practice, lessons, pronunciation scoring, certificates, and other language learning features across 30+ languages.
• Personalize your learning path — adapting difficulty, scenario recommendations, and vocabulary review based on your progress.
• Maintain safety, prevent abuse, and support Teen Mode content filters.
• Provide customer support and service communications.
• Run analytics to improve the TrySpeak AI language learning experience for beginners and advanced learners alike.

4. Legal bases (GDPR/UK GDPR)

• Contract — to provide requested features (e.g., AI conversation practice, lessons, certificates).
• Legitimate interests — service improvement, security, and fraud prevention.
• Consent — cookies/analytics in certain regions; voice processing where required.
• Legal obligations — tax, accounting, compliance.

5. Cookies & similar tech

We use necessary cookies to keep you signed in and remember your language preferences; analytics cookies to measure usage patterns; and functional cookies to improve AI conversation practice and pronunciation feedback quality. You can manage cookies via your browser settings and applicable consent banners.

6. Sharing & processors

We do not sell personal data. We share limited data with service providers under contracts that restrict processing to our documented instructions, including:

• Cloud hosting, storage, and content delivery;
• Analytics and crash reporting;
• Payment processing;
• Customer support and email delivery;
• AI model providers and speech processing (see below).

7. AI model & speech processing

To deliver AI conversation practice, real-time pronunciation feedback, and adaptive learning features, we may transmit your inputs and receive outputs from third-party AI and speech providers acting as data processors. Where available, we request providers not to use your data to train their models. We retain prompts and outputs in your learning history so you can review progress and generate AI language certificates.

You can delete lesson transcripts and audio from your account history (see Your privacy rights).

8. Data retention

• Account data — kept while your account is active; deleted or anonymized within 30–90 days after permanent deletion request, unless law requires longer.
• Learning history — kept to power progress tracking and certificates; you can delete items or all history from your account settings.
• Logs & diagnostics — typically 12–18 months.
• Payment records — retained per tax and accounting rules.

9. International transfers

Your data may be processed outside your country. We use appropriate safeguards, such as Standard Contractual Clauses, to protect cross-border transfers where required.

10. Children & Teen Mode

TrySpeak AI offers an optional Teen Mode. When enabled, adult topics and unfiltered role-play scenarios are hidden, and interactions are filtered for age-appropriate language learning. If you are a parent or guardian and believe a minor provided data without consent, contact us to remove it.

11. Your privacy rights

Depending on your location, you may have rights to access, correct, delete, restrict/opt-out of certain processing, or request portability. Submit requests by emailing [email protected]. We will verify your request and respond consistent with applicable laws. If your request is denied, you may appeal by replying to our decision email with "Appeal".

12. California notice (CCPA/CPRA)

• Categories collected — identifiers, internet activity, geolocation (approx.), audio (if you use voice features), in-app activity, and purchase info.
• Purposes — to provide and improve AI language learning services, security/fraud prevention, and customer support.
• Sale/Share — we do not sell personal information. We do not share personal information for cross-context behavioral advertising.
• Opt-out — manage analytics cookies in your browser and consent banner. You may also email us to limit sensitive data processing.
• Retention — see section 8.
• Rights — access, delete, correct, and limit sensitive PI; authorized agent requests accepted with proper verification.

13. Security & incident response

We implement administrative, technical, and physical safeguards designed to protect personal data. If we learn of a security incident that affects your information, we will notify you consistent with applicable laws.

14. Do Not Track & signals

Our services do not currently respond to Do Not Track signals. We honor consent choices presented in our cookie banner and your browser settings to the extent required by law.

15. Changes

We may update this Privacy Policy. Material changes will be notified in-product or by email. Your continued use of TrySpeak.ai indicates acceptance of updates.

16. Contact

QLian I.O.T US LLC
Email: [email protected]

Effective: April 15, 2026 · Last Updated: April 15, 2026